Type of Request |
Requirements |
Refund |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Send within grace period as per Terms & Conditions |
|
3. Copy of Color Valid ID |
|
4. Admin Fee |
Type of Request |
Requirements |
Change of Email Address |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. State Old Email address, New Email Address and Reason for changing the email on record |
|
3. Copy of Valid ID |
|
Name Correction(Max 3 letters) |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Valid ID Copy |
|
Name Correction(More than 3 letters) |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Valid ID Copy |
|
3. Hand written letter with signature and date stating reason of change |
|
4. Upline’s hand written ackowledgemment letter with signature and date |
|
5. Upline’s valid ID copy |
|
Name Correction(Marriage/Divorce) |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Old and New Valid ID Copy |
|
3. Copy of Marriage Certificate/divorce certificate |
Type of Request |
Requirements |
Change of Product |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Confirmation of desired product |
|
3. Admin Fee |